These Conditions of Use contain important information about your rights and obligations when using this website.

Introduction

Please read these Conditions of Use carefully before using this website.
This website is owned and operated by Versapak Doping Control Ltd, a company in The Versapak Group of companies (‘Versapak’, ‘we’ or ‘us’).
We draw your particular attention to the clauses headed “Applicability of Online Materials” and “Liability”.

By using or accessing our website, you agree to be legally bound by these Conditions of Use as they apply to your use of or access to our website. If you do not wish to be bound by these Conditions of Use then you may not use our website. We may alter these Conditions of Use from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Conditions of Use on our website regularly.

Nature of our website
Our website is a place for you to view details of products/services offered by companies operating within the Versapak Group (the ‘Products’). Our website describes the Products in more detail.

These Conditions of Use are intended only for business customers. If you are a consumer or sole trader purchasing as such, as opposed to a business customer, please contact us at info@versapak-anti-doping.com or telephone us on +44 (0)20 8333 5300.

Product information

We reserve the right to alter the design, specification or price of any Product featured on the website without prior notice. We will endeavour to update the website as soon as possible after any such change is made.

Applicability of Online Materials

Unless otherwise specified the materials published on our website are presented solely for your private, personal and non-commercial use.
Our website is controlled and operated by us. Where content published on the website is supplied by third parties, you understand that we do not control or endorse their contents in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the fullest extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content, except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.
We have used our best endeavours to ensure that our website complies with English law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside of England and Wales.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of England and Wales is permitted under any applicable non-English laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of England and Wales, you must satisfy yourself that you are lawfully able to purchase the Products. To the extent permitted by law, we accept no liability for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of England and Wales or who are nominees of or trustees for citizens, residents or nationals of other countries.

Copyright and Monitoring

The contents of our website are protected by proprietary and intellectual property rights including (but not limited to) international copyright laws. The owner of these rights is Versapak Doping Control Ltd or its (or their) other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with us. Otherwise, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited by us to do so.

Availability of our website

We will endeavour to make our website available 24 hours a day but cannot guarantee that our website will operate continuously or without interruptions or be error free and we can accept no liability for its unavailability including, but not limited to, times where operation is suspended for maintenance purpose, although we will endeavour to keep these to a minimum. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

Liability

Our sole liability in respect of any defect in, or failure of, any Product(s) and/ or services supplied or for any shortage in quantity of Product(s) delivered or for any loss injury damage attributable directly or indirectly thereto (other than in respect of death or personal injury caused by our negligence) is limited to, at our option:-


(a) making good such Product(s) by replacement or repairing the Services; or
(b) repairing defects or failures which under proper use appear therein.

In addition we must be reasonably satisfied that such defects or failure arose solely from the faulty design of the Product(s), defective materials used or workmanship. No liability shall attach to us unless we are notified promptly in writing of the alleged defect, failure or shortage and if we shall so require the defective Product(s) or part thereof are promptly returned to us carriage paid.

We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our website or any information or service provided through our website. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis.

In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on our part or that of our servants, agents or any other person. This exclusion does not apply to any liability we may have for death or personal injury resulting from our negligence.

If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses, worms and/or other code that is harmful or which has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

General

We may assign, novate or subcontract any or all of our rights and obligations under these Conditions of Use at any time.

These Conditions of Use together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in these Conditions of Use, privacy policy, order form and payment method instructions.

If any provision or term of these Conditions of Use shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision or term shall be divisible from the other provisions or terms of these Conditions of Use and shall be deemed to be deleted from them.

These Conditions of Use and your use of our website are governed by English law and you submit to the exclusive jurisdiction of the English courts.

Neither you nor we will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

Notice

All notices shall be given:
(a) to us via email at info@versapak-anti-doping.com; or
(b) to you at either the e-mail or postal address you provide.
Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
Replacement

Other than our Terms and Conditions of Sale, these Conditions of Use replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.

E-mail info@versapak-anti-doping.com

Privacy and Cookie Policy

We are Veraspak International Limited (a company registered in England under company number 03566179) whose registered office is at the Versapak Centre, 4 Veridion Way Erith Kent DA18 4AL.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and any legislation in the UK to give effect to the GDPR and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Online privacy practices

Your right to privacy is important to us.

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the website and the Products and services we may be able to market to you.

We are obligated under GDPR guidelines to ensure we keep our privacy policy under review.  This privacy policy was last updated on 23rd May 2018 and the Version number is 2.1.

Personal data we collect

In some areas of our website, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. For example, this would include where you provide feedback to us through our contact form or when you complete any online survey we may offer from time to time.

Contact forms collect information to enable us to provide quotations for sale, answer general queries and monitor our sales and marketing efforts to report return on investment.

• Your Name
• Your email address
• Your company
• Your telephone number
• How you heard about us
• The industry you work in
• What your enquiry is about

Information you actively give us, such as these details are collected and stored when you register your enquiry with us, when you correspond with us using on line forms and questionnaires, we can then provide products/service based on the enquiry.

Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information.  This information is then used to track visitor use of the website and to create statistical reports on website activity.  For more information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  Please note in a few cases some of our website features may not function because of this, we would recommend you leave them turned on in order to get the most from our website.

 Analytics – eg how visitors use our website

• We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.
• Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below:
• Google – http://www.google.com/intl/en/policies/privacy/ 

IP addresses – or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Versapak do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

Internet Based Advertising –   Google adwords, Linkedin, Facebook and Twitter advertising services are tracking codes installed on our website so that we can manage the effectiveness of our campaigns.  We do not store any personal data within this type of tracking.

Why we collect this information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

• to comply with our legal and regulatory obligations;
• for the performance of our contract with you or to take steps at your request before entering into a contract;
• for our legitimate interests or those of a third party; or
• where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for

Our reasons

To provide products or services to you
For the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or us
For our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for us and for you
Conducting checks to identify our customers and verify their identity

Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety regulation or rules issued by our professional regulator

To comply with our legal and regulatory obligations

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies

To comply with our legal and regulatory obligations

Ensuring business policies are adhered to, eg policies covering security and internet use

For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency, training and quality control
For our legitimate interests or those of a third party, ie to be as efficient as we can

Ensuring the confidentiality of commercially sensitive information
For our legitimate interests or those of a third party, ie to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, ie to be as efficient as we can

Preventing unauthorised access and modifications to systems

For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you

To comply with our legal and regulatory obligations

Updating and enhancing customer records

For the performance of our contract with you or to take steps at your request before entering into a contract

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns
To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments
To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services to:

—existing and former customers;
—third parties who have previously expressed an interest in our services;
—third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, ie to promote our business to existing and former customers

Credit reference checks via external credit reference agencies

For our legitimate interests or those of a third party, ie to ensure our customers are likely to be able to pay for our products and services
External audits and quality checks, eg for ISO or Investors in People accreditation and the audit of our accounts

For our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards

To comply with our legal and regulatory obligations

The above table does not apply to special category personal information, which we will only process with your explicit consent.

Promotional communications

We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services.
We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never share it with other organisations outside the Veraspak group for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
• contacting us at marketing@versapak.co.uk
• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
• please see section below “Accessing and controlling collected information”
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.

What is data processing

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing as listed by the GDPR are collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

Who we share information with

We routinely share personal information with:
• other companies within the Versapak group – Versapak Doping Control Limited (CN 03525795), Versapak Property Services Limited (CN 07555869) Versapak Group Limited (CN 05453178) Versapak Holdings Limited (CN 002368441), Versapak Europe GmbH (CN 14544) & Versapak Romania SRL (CN J12/1186/2001);
• third parties we use to help deliver our products or services to you, eg payment service providers, warehouses and delivery companies;
• other third parties we use to help us run our business, eg marketing agencies or website hosts;
• third parties approved by you, eg social media sites you choose to link your account to or third party payment providers;
• credit reference agencies
• our bank

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, eg in relation to ISO accreditation and the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

Where your personal information is held

Information may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the EEA’.

How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;
• to show that we treated you fairly;
• to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information, for example

Marketing data: We will hold your data for a period of 6 years with a review every 3 years.  You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to do that.

Contracted Services: We will hold your data for 7 years in line with our regulatory requirements

Further details on this are available from our Data Protection Manager – see section entitled How to Contact us.

Transferring your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

• with your and our service providers located outside the EEA;
• if you are based outside the EEA;
• where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission or under an approved certification mechanism under GDPR.

If you would like further information please contact the Data Protection Manager (see ‘How to contact us’ below).

How we use the collected data

We use the information we collect in the following ways:

• To correspond with you about new and updated products and services and to keep our records up to date.
• To personalise our site where appropriate, and to allow us to promote special products or services to you.
• To help us to make continual improvements to the site, including helping us to detect and prevent fraud or other misuse.

How we take security precautions around data collected

When you give us personal information, we take steps to make sure that it’s treated securely. Any sensitive information is either managed by us is encrypted and protected within our IT servers.  Our websites use site security SSL and encryption when creating / registering or submitting data via contact forms.  When you are on a secure page, you can see a green lock icon with the word ‘Secure’ will appear within the URL and HTTP will become HTTPS.

We are committed to ensuring that your information is secure with suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access and controlling collected information

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you have consented that you wish this to happen.

• Occasionally we outsource marketing and technical activity to a third party. These companies will only have access to information that is necessary for them to perform the task, under contract with us.  We ask them to perform work according to a task and may not use it for any other purpose.

Your Rights

You have the following rights, which you can exercise free of charge:
Access

The right to be provided with a copy of your personal information (the right of access)
Rectification

The right to require us to correct any mistakes in your personal information

To be forgotten

The right to require us to delete your personal information—in certain situations
Restriction of processing

The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

Data portability

The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object

The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);
—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us see below: ‘How to contact us’; and
• let us have enough information to identify you (eg your full name, address and customer or matter reference number);
• let us have evidence proving your identity if we request it; and
• let us know what right you want to exercise and the information to which your request relates.

Data accuracy

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

How to contact us

For further information from us on data protection and privacy contact:
The Data Protection Manager,
The Versapak Group
4 Veridion Way, Erith, Kent, DA18 4AL UK
E-mail info@versapak.co.uk
Information on the GDPR is also on the Information Commissioner’s web site at www.ico.gov.uk.

Additional resources

• Versapak Terms & Conditions of Use
• Information Commissioner’s Office. https://ico.org.uk
• Contact us link

Use of this Site is subject to our Conditions of Use.